Business Support
Email: support@DeerCasual.com
Use this channel for service operations, app support, monetization and account assistance.
Open Collaboration
Contact DeerCasual
For support requests, business integration, compliance inquiries, or strategic product collaboration, contact us through the channels below.
Direct Channels
General Contact
Email: zhaoxiaotang@DeerCasual.com
Use this channel for partnership, legal communication, media, and strategic opportunities.
Office Address
No. 58 Chongchuan Road, Chongchuan District, Nantong, Jiangsu Province, China.
Nantong Software Park (Chongchuan Science and Technology Park).
We provide global-facing digital services and coordinate across time zones for Europe and North America projects.
Compliance Feedback and Reporting
For privacy complaints, ad quality reports, unauthorized transaction claims, UGC violations, or legal requests, contact us via the emails above with detailed evidence. Standard response windows follow our policy commitments.
Response Service Levels
- General business and support requests: initial acknowledgment target within 1-2 business days.
- Privacy and compliance rights requests: processed according to regional legal deadlines stated in policy pages.
- Ad fraud and payment dispute evidence review: standard internal triage target within 3 business days.
- Critical security or abuse reports: expedited handling path with priority escalation.